Of the Four Activities That Make a Firm Customer-Centric,connection Involves

question 20

Multiple Choice

Of the four activities that make a firm customer-centric,connection involves:

• A) helping employees at the firm develop the right skills needed to better serve customers.
• B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
• C) developing relationships with parties outside the firm to increase the value of the firm's offerings.
• D) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.

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Definitions:

Educational Attainment

The highest level of education an individual has completed, which can influence their career opportunities, income, and social status.

Social Mobility

The movement of individuals, families, or groups through a system of social hierarchy or stratification.

United States

A country in North America, consisting of 50 states, characterized by a federal republic governance structure and a diverse cultural landscape.

Gross Domestic Product

The total value of all goods and services produced within a country's borders in a specific time period, used as a measure of economic health.