Of the Four Activities That Make a Firm Customer-Centric,connection Involves

question 20

Multiple Choice

Of the four activities that make a firm customer-centric,connection involves:

• A) helping employees at the firm develop the right skills needed to better serve customers.
• B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
• C) developing relationships with parties outside the firm to increase the value of the firm's offerings.
• D) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.

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Definitions:

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A country located on the continent of North America, composed of 50 states, a federal district, five major self-governing territories, and various possessions.

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The airborne particles and gases produced when a substance is burned, often resulting in a distinct smell and hazardous health effects.

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The body's defense mechanism against foreign invaders such as bacteria, viruses, and other pathogens.