Of the Four Activities That Make a Firm Customer-Centric,cooperation Involves

question 39

Multiple Choice

Of the four activities that make a firm customer-centric,cooperation involves:

• A) helping employees at a firm develop the right skills needed to better serve customers.
• B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
• C) developing relationship with parties outside the firm to increase the value of the firm's offerings.
• D) using informal methods such as incentives to encourage people in the organization to come together in the spirit of serving customers.

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Definitions:

New York City

A major metropolitan city in the United States, known for its significant cultural, financial, and media influences both nationally and internationally.

Environmental Racism

The disproportionate exposure of marginalized communities to environmental hazards and pollution, often due to discriminatory policies or practices.

Polluting Sites

Polluting sites are locations or areas where harmful or toxic substances have been released into the environment, causing pollution and potentially hazardous conditions for people and wildlife.

Wealth

An abundance of valuable resources or material possessions; often considered a measure of an individual or group's economic strength.