Internal Business Processes Are Important Because

question 13

Multiple Choice

Internal business processes are important because:

• A) they are the quantitative and qualitative things that customers value most.
• B) they link key customer-based metrics such as market share to the financial performance of a firm.
• C) they focus mainly on choosing the financial measurements that are important for reaching strategic goals.
• D) they represent the day-to-day operations that deliver products and services to customers.

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Definitions:

Perceived Scarcity

A situation where consumers believe that a product or resource is scarce, which can increase its value and demand, regardless of its actual availability.

Overnight Ground Service

A shipping service that promises delivery of packages to their destination the next business day via ground transportation.

CRM Solutions

Software systems designed to manage a company’s interactions and relationships with current and potential customers by organizing, automating, and synchronizing sales, marketing, customer service, and technical support.

EDI

Electronic Data Interchange, a standard for exchanging business information and documents between companies electronically.