Technician a Says Most Late-Model GM Transmissions Feature Their Electronic

question 58

Multiple Choice

Technician A says most late-model GM transmissions feature their Electronic Controlled Capacity Clutch (ECCC) system. Technician B says the ECCC allows for a variable amount of clutch slippage. Who is correct?

• A)A only
• B)B only
• C)Both A and B
• D)Neither A nor B

---

Definitions:

Pollyanna Principle

The tendency for people to remember pleasant items or experiences more accurately than unpleasant ones.

Perceptual Selection

The process by which individuals filter and select informational cues from the environment based on relevance and personal biases.

Perceptual Sets

Psychological mechanisms that influence how people perceive and interpret sensory information based on their expectations and prior experiences.

Internal Factor

An influence, element, or condition within an organization that affects its operations and outcomes.