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Ray is a delivery driver for Sicilian Pasta Company. The company tells Ray when to work, how to address customers, what he can wear when at work, and what routes to take (via an app on his phone) . Ray is
Dual Lines
A structure or system that involves two parallel paths or channels, which can facilitate processes or communication.
Force Field Analysis
A decision-making tool used to analyze the forces for and against a change, helping to identify the factors that must be addressed to achieve successful change.
Restraining Forces
Factors that counteract changes and impede progress in an organization or system.
Mechanistic Model
A formalized structure based on centralization and departmentalization.
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