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Matt sells bikes at a local discount store. To encourage Bob to buy a more expensive model than he originally contemplated, Matt tells Bob, "This is the most awesome bike money can buy at this price. You can expect lots of riding pleasure." Based on this statement Bob buys the bike. A week later, before his bike is fully paid for, Bob sees a far superior bike for a lower price at another store. Bob can avoid his contract with Matt because of fraudulent misrepresentation.
Ethics Norms
Standard principles or rules of conduct that govern the behavior of individuals and organizations, often reflecting societal values and expectations.
Fair Decisions
Judgments made objectively, without bias, and based on principles of equality and justice.
Active Listeners
Individuals who fully concentrate, understand, respond, and then remember what is being said in conversations.
Conforming Goods
Goods that conform to contract specifications.
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