Buoyancy Is the Ability of an Object to Float in a Fluid

question 50

Multiple Choice

Buoyancy is the ability of an object to float in a fluid by .

• A) weighing less than the water surrounding it
• B) displacing a volume of water equal in weight to its own weight
• C) having a lot of air within its body
• D) displacing a volume of water which weighs slightly less than its own weight

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Definitions:

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.

Zone of Tolerance

refers to the range within which customers are willing to accept variations in service delivery and still be satisfied.