Directions: Choose the Best Answer Based on the Information You

question 4

Multiple Choice

Directions: Choose the best answer based on the information you read in Chapter 9.
Which of the following is not a strategy for the opening paragraph of an essay?

• A) Provide a surprising or little known fact.
• B)   Ask an important or challenging question.
• C) Share a brief, engaging story.
• D) Reflect on the argument presented in the essay.

---

Definitions:

Hawthorne Studies

A series of studies conducted in the early 20th century focusing on how work conditions affect employee productivity and morale.

Informal Organization

The ever-changing set of relationships and interactions that are not formally put together; they form naturally in the workplace.

Elton Mayo

An Australian psychologist and organizational theorist best known for his research in the Hawthorne Studies, which examined the effects of social relations, motivation, and employee productivity.

Total Quality Management (TQM)

A management organizational philosophy that was very influential in the 1980s and 1990s, which stated that quality must be present in the product or the service produced, and in the process itself of producing the goods or service.