Directions: Apply the Knowledge You Have Gained from Chapter 13

question 6

Multiple Choice

Directions: Apply the knowledge you have gained from Chapter 13 to answer the following questions.
Which is the correct MLA format for a book in the Source list?

• A) Morrison, Toni. Home . New York: Knopf, 2012. Print.
• B) Toni Morrison. Home . New York: Knopf, 2012. Print.
• C) Morrison, Toni. Home . New York: Knopf, 2012: Print.
• D) Morrison, Toni. Home . New York, Knopf: 2012, print.

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Definitions:

Professional Salesperson

An individual skilled in the art of negotiating and closing sales deals, typically with extensive knowledge of the product or service being sold.

Order Requests

Requests made by customers to purchase a product or service, indicating the desire to proceed with a transaction.

Customer's Point

The perspective or standpoints of a customer on a particular issue, product, or experience, reflecting their needs, preferences, or expectations.

Assumptive Close

A sales technique in which the salesperson assumes that the customer has already decided to purchase and moves forward with steps to complete the sale.