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Directions: Identify the Error, If Any, in Each Sentence

question 19

Multiple Choice

Directions: Identify the error, if any, in each sentence. ​ Which of the following sentences is correct? ​


Definitions:

Developing Empathy

Enhancing the ability to understand and share the feelings of another, which can improve interpersonal relations and customer service.

Customer Journey Map

A visual representation of the steps a customer goes through in engaging with a company, from initial awareness to post-purchase experiences.

Customer Experience

The overall perception and interaction a customer has with a business and its products or services throughout the entire customer journey.

Buyer Profile

A detailed description of the ideal customer for a product or service, including demographic, psychographic, and behavioral characteristics.

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