Roslyn Always Used to Shop at Penney's Because for Every

question 70

Multiple Choice

Roslyn always used to shop at Penney's because for every purchase over $20, she would get a 10 percent discount. But since Penney's stopped offering this promotion, Roslyn has stopped shopping there. Her shopping behavior (and decrease in such activities) is best explained by

• A)operant conditioning.
• B)classical conditioning.
• C)the principle of generalization.
• D)systematic desensitization.

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Definitions:

Unflattering Information

Negative or disadvantageous facts or news about a person or organization that may affect perceptions or decisions unfavorably.

Prospect Pool

A group of potential customers or clients who might be interested in a company's product or service.

Salespeople

Individuals who sell products or services, aiming to meet customer needs and achieve sales targets.

CRM Technology

CRM Technology refers to Customer Relationship Management software that helps businesses manage interactions with current and potential customers, streamlining processes and improving relationships.