Kerry Is Conducting an Employee Training Program for All Sales

question 115

Multiple Choice

Kerry is conducting an employee training program for all sales representatives at Phalanx Corporation. Kerry should encourage all of the following goals or principles in his training program except

• A)overlearning.
• B)feedback.
• C)massed training.
• D)transfer of training.

---

Definitions:

Morale

The overall sentiment, attitude, or satisfaction of people within a group, organization, or team, often influencing performance and collaboration.

Conflict Increases

This term suggests that the level or intensity of disagreement or dispute within a group or between individuals is risings.

Accommodation

Adjustments or adaptations made in a situation or environment to reduce conflict or to better suit different needs or requirements.

Compromise

Compromise involves finding a middle ground or mutual agreement between parties with conflicting interests or opinions, often by making concessions.