If a Company Wishes to Use Performance-Level Criteria to Evaluate

question 22

Multiple Choice

If a company wishes to use performance-level criteria to evaluate their training program,the managers would be interested in ____.

• A) employee feedback following the training
• B) comparing their employees' increase in knowledge with those of a control group
• C) observing an increase in the quality of service employees provide
• D) measuring their employees' learning immediately following the training

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Definitions:

Learned Helplessness

A state where an individual experiences feelings of being powerless, stemming from a traumatic incident or ongoing inability to achieve success.

Seligman

Refers to Martin Seligman, a psychologist known for his work on learned helplessness, positive psychology, and well-being.

Research

A methodical examination and analysis of documents and resources to discover truths and form original conclusions.

Reinforcement

A stimulus or event that follows a behavior and increases the likelihood of that behavior occurring again in the future.