A User Calls the Help Line and Ask for Some

question 48

Multiple Choice

A user calls the help line and ask for some help installing a new keyboard. He isn't sure how to plug the keyboard into the computer because it doesn't have a cable connected to it. What advice are you likely to give him?

• A)unscrew the cover from the keyboard, pull out the cable, and put the cover back on
• B)connect a patch cable from the computer to the keyboard
• C)return the keyboard; it must be faulty
• D)plug the USB receiver into a USB port on the computer

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Definitions:

Self-concept

An individual's understanding and evaluation of their own personality, competencies, and characteristics, shaping how they see themselves.

Actual Self

is an individual's perception of the self as it is, contrasted with the ideal self or the self that one believes others see.

Carl Rogers

A prominent American psychologist known for establishing the client-centered or person-centered therapy approach.

Life Story Approach

A research method that focuses on understanding an individual's life history and the meaning they give to events, emphasizing narrative and personal story.