A User Calls the Help Line and Ask for Some

question 48

Multiple Choice

A user calls the help line and ask for some help installing a new keyboard. He isn't sure how to plug the keyboard into the computer because it doesn't have a cable connected to it. What advice are you likely to give him?

• A)unscrew the cover from the keyboard, pull out the cable, and put the cover back on
• B)connect a patch cable from the computer to the keyboard
• C)return the keyboard; it must be faulty
• D)plug the USB receiver into a USB port on the computer

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Definitions:

Social Cognitive Theory

A theory that emphasizes the importance of observational learning, imitation, and modeling in understanding behavior.

Bandura's Theory

A rephrased definition: The theory by Albert Bandura that emphasizes the importance of observational learning, imitation, and modeling in acquiring new behaviors and attitudes.

Personalities

The distinctive patterns of thoughts, feelings, and behaviors that make up an individual's character, influencing how they interact with the world.

Self-Regulation

The ability to control or redirect one's own emotions and desires or the capacity to manage one's impulses, often to achieve long-term goals.