Consumers Save Paper by Doing All of the Following Except

question 23

Multiple Choice

Consumers save paper by doing all of the following except _______ .

• A) requesting a pdf of a manual and printing it
• B) accepting an email receipt for a purchase
• C) paying bills online
• D) filing taxes via the Internet

---

Definitions:

Learned Helplessness

The belief that events are independent of behavior and are uncontrollable, which results in behavioral deficits characteristic of depression.

External Attribution

A belief that events are beyond one’s control.

Behavior-Reinforcement Beliefs

The expectation that a certain behavior will lead to a specific reinforcement.

S-R Habits

Behaviors that are automatically triggered by specific stimuli without the involvement of consciousness.