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Statistical Quality Control
The application of statistical methods to monitor and control a process to ensure that it operates at its full potential to produce conforming product.
CRM
Customer Relationship Management (CRM) is a strategy and set of technologies used by organizations to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and sales growth.
Continuous Attention
Ongoing focus and vigilance towards a task, project, or objective to ensure its successful completion.
Value Chain Analysis
A strategic analysis tool used to identify the primary and support activities of a business that create value for the customer, to enhance competitive advantage.
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