Dell Computer Recently Rerouted Some of Its Call Center Jobs

question 83

True/False

Dell Computer recently rerouted some of its call center jobs back to the United States after complaints from key business customers that Indian tech support workers were offering scripted responses and having difficulty answering complex problems.

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Definitions:

Economies of Scale

Refers to the cost advantage experienced by firms when production becomes efficient, as the scale of production increases, leading to a decrease in average costs per unit.

Horizontal Merger

A merger between companies in the same industry, often aiming to increase market share, reduce competition, or achieve economies of scale.

Synergy

The concept that the combined value and performance of two companies will be greater than the sum of the separate individual parts after a merger or acquisition.

Price-Earnings Ratio

A valuation metric for a stock, calculated by dividing the current market price of the stock by its earnings per share.