Online and Offline Customer Contact Points Are Often Called _____

question 26

Multiple Choice

Online and offline customer contact points are often called _____.

• A) business interfaces
• B) touchpoints
• C) distribution channels
• D) spiders

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Definitions:

Local Facilities

Amenities or services provided in a specific area, often to meet the needs of the community, including healthcare, education, and recreation.

Managed Care System

A healthcare delivery system aimed at managing costs, utilization, and quality of healthcare services.

Primary Care Physicians

Medical doctors who provide first contact for a person with an undiagnosed health concern as well as continuing care for varied medical conditions, not limited by cause, organ system, or diagnosis.

Drug Treatment

The use of medications or other substances to manage or cure diseases and disorders.