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What is the first action you should take if you suspect someone is choking on food?
Defects
Imperfections or faults in a product that detract from the product's value or functionality.
Services
Intangible products that provide value or fulfill the needs of customers, such as consulting, maintenance, or education.
Total Quality Management
A comprehensive management approach focusing on continuous improvement in all functions of an organization to achieve high-quality products and services.
Internal Customers
Employees or departments within an organization that rely on the support of another individual or department to fulfill their job duties.
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