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Instructions: Identify the following terms.
Black Hole of Calcutta
Zappos
An online retailer known for its extensive selection of shoes and clothing as well as exceptional customer service, including free returns and a strong commitment to customer satisfaction.
Brand Name
A unique designation given to goods or services provided by a specific manufacturer or provider, used to distinguish them from competitors.
Actual Product
The physical attributes of a product including the brand name, features/design, quality level, and packaging.
Product Warranty
A guarantee from the manufacturer or seller regarding the condition of a product and a commitment to repair or replace it if necessary within a specified period.
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