COGNITIVE ASSESSMENT to Manage Day-To-Day Interactions with Customers, Including Phone

question 105

Multiple Choice

COGNITIVE ASSESSMENT To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A) phone call management software with e-mail extensions
• B) human interface software
• C) customer management software
• D) customer service software

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Windshield Survey

An observational method involving a visual assessment of a community's features, conditions, and resources from a vehicle.

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