Examine the Time Line Below

question 16

Multiple Choice

Examine the time line below. Then select the best answer for the missing event "X".
1.Susan takes a job at the new café in town.
2) On her first day, she makes many mistakes.
3) X
4) She pays the customer's dry cleaning bill.
5) Susan realizes that her new job will teach her much more than how to make a cappuccino.

• A) Susan receives a huge tip from a kind customer.
• B) Susan spills a hot cup of coffee on a customer's suit jacket.
• C) Susan learns that being gracious is important.
• D) Susan reflects on her first job as a retail clerk.

Understand how attitudes are formed and their components.

Recognize the importance of understanding stress in the workplace for management practices.

Understand the concept of cognitive dissonance and its impact on behavior and attitude change.

Grasp the principles of effort justification and how it influences commitment to groups and decisions.

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Definitions:

Developmental Stage

A period in a human's life characterized by unique physical, psychological, or emotional growth and development.

Graduate School

An advanced program of study focused on a particular academic discipline or profession, typically following the completion of an undergraduate degree.

Bachelor's Degree

An undergraduate academic degree awarded by colleges and universities upon completion of a course of study lasting three to seven years (depending on institution and academic discipline).

Emerging Adulthood

Emerging adulthood is a phase of life between 18 and 25 years of age where individuals explore personal and professional identity, distinct from adolescence and full-fledged adulthood.