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The price of an airline ticket from Denver to Washington, D.C. costs $600. A bus ticket costs $150. Traveling by plane takes 6 hours compared with 51 hours by bus. Other things constant, an individual would gain by choosing air travel if, and only if, his time were valued at more than
Prevention Costs
Expenditures incurred to prevent defects in products or services, including costs related to quality planning, training, and preventive maintenance.
Defects
Imperfections or faults in a product that cause it to deviate from its intended design, reducing its quality and possibly making it unfit for use.
Services
Economic activities that provide intangible benefits or assistance to consumers, businesses, or other entities.
Quality of Conformance
The degree to which a product or service meets its design specifications and quality standards.
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