The Difference Between the Amount Consumers Would Be Willing to Pay

question 50

Multiple Choice

The difference between the amount consumers would be willing to pay and the amount they actually pay for a good is called

• A) price elasticity of demand.
• B) consumer surplus.
• C) the substitution effect.
• D) income elasticity of demand.

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Definitions:

Defect Rate

A measure of the frequency at which errors or flaws occur in a manufacturing process or a product.

Quality Performance

The degree to which a product or service meets customer expectations and industry standards.

Internal Failure Costs

Costs incurred to rectify defects found before the delivery of a product to the customer, part of quality control expenses.

Defective Products

Items that fail to meet quality standards or specifications and are therefore unsuitable for sale or use.