Sellers Will Tend to Be Most Concerned with Customer Satisfaction

question 134

Multiple Choice

Sellers will tend to be most concerned with customer satisfaction when

• A) it is difficult for the customer to evaluate product quality.
• B) they depend on repeat customers for most of their business.
• C) they sell primarily to tourists.
• D) they are a monopoly protected from competition by government licensing.

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Definitions:

Productivity

The effectiveness of productive effort, especially in industry, as measured in terms of the rate of output per unit of input.

Challenging Goal

An objective that is difficult to achieve but motivates individuals or groups to extend their efforts, skills, and strategies.

Productivity

A measure of the efficiency of a person, machine, system, etc., in converting inputs into useful outputs.

INAH3

Refers to the third interstitial nucleus of the anterior hypothalamus, a brain structure believed to play a role in sexual behavior and sexual orientation.