Peter Duncan Started a Small Internet Company That Specializes in Cleaning

question 60

Multiple Choice

Peter Duncan started a small Internet company that specializes in cleaning up websites that have been hacked. Peter explains to potential customers that he charges $350 to go into a site and clean up whatever the hackers have done. When he is finished, he notifies the customers by e-mail that their site is now clean. However, Peter changes the password accesses to their site and explains to the customers that he cannot release the passwords to them unless they sign up for the $99 annual package that will keep their sites clean and eliminate any problems with subsequent hackers. The customers cannot gain administrative access to their sites without the passwords. Peter explains, "They need help. I fix what's wrong, but I also help them going forward because without a package, they can't keep their sites clean." Which of the following statements is correct?

• A) Peter has engaged in deception in his pricing.
• B) Peter is just using an effective tool for retaining customers.
• C) Peter has framed the issue for the benefit of his customers and is not doing any harm.
• D) Both b and c

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Definitions:

Picket Line

A boundary established by workers on strike, especially at the entrance to the place of work, meant to demonstrate grievance against the employer or to deter others from entering the site.

Negotiations

The process by which parties discuss and arrive at a mutual agreement on matters of common interest.

Union Leader

An individual who represents and defends the interests of a group of workers, helping to negotiate terms of employment such as wages and working conditions with employers.

Strategic View

An approach to decision-making that considers the long-term direction and implications of actions taken by an organization.