Talk About: -Lorenzo the Magnificent

question 106

Essay

Talk about:
-Lorenzo the Magnificent

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Definitions:

Customer Service

The direct interaction between a consumer making a purchase and a representative of the company that is selling it.

Order Management

The process of tracking and fulfilling sales orders, involving the stages from order receipt, processing, packaging, to shipment and delivery.

Phases

Distinct stages or steps in a process or project, each with its specific objectives and activities.

Substitutability

The degree to which one product or service can be replaced with another to satisfy the same need or want.