Consider a Broom Factory That Permanently Closes Because of Foreign

question 10

Multiple Choice

Consider a broom factory that permanently closes because of foreign competition. If the broom factory's workers cannot find new jobs because their skills are no longer marketable, then they are classified as:

• A) seasonally unemployed.
• B) frictionally unemployed.
• C) structurally unemployed.
• D) cyclically unemployed.

Differentiate between tangible and intangible products and services.

Identify and explain the building blocks of service quality.

Recognize strategies to close the knowledge and communications gaps in service delivery.

Explain the Service Gaps Model and its significance in evaluating service quality.

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Definitions:

Collectivist

Pertaining to cultural values that emphasize the importance of the group or community over the individual, promoting interdependence and cooperation.

Team Work

The collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.

Individualistic

Describing a cultural orientation or personal behavior that emphasizes the importance of personal goals, autonomy, and self-reliance over group interests.

High-Context Cultures

Cultures that rely on non-verbal and situational cues as well as on spoken or written words in communication.