Case 4-1 You Check Your Email and Find Several Messages from Friends

question 7

Multiple Choice

Case 4-1
You check your email and find several messages from friends and acquaintances plus two messages with attachments: one from a friend and one from a sender that you do not know.
-What action should you take in replying to an email message from an acquaintance that rudely disagrees with you on a topic about which the two of you have been corresponding?

• A) Reply immediately with an equally rude and strongly worded message restating your position on the topic
• B)Reply immediately with a message typed in all caps to emphasize your position on the topic
• C) Wait a few hours or a day before replying and avoid using strong language or insults in your response
• D)Forward the offending message to all of your contacts

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Definitions:

Fixation

In Freud’s theory, a failure to move forward from one stage to another as expected.

Regression

A reversion to immature patterns of behavior.

Collective Unconscious

A term coined by Carl Jung referring to the part of the unconscious mind that is derived from ancestral memory and experience and is common to all humankind.

Levels of Awareness

The different stages or degrees of consciousness in which an individual has varying accessibility to thoughts, feelings, and perceptions.