Critical Thinking Questions Case 2-1 You Are Taking an Economics

question 63

Multiple Choice

Critical Thinking Questions Case 2-1 You are taking an economics class, as part of which you are studying the various types of e-commerce. As part of your research, you have learned that vending machines in Japan allow shoppers to hold their cell phones in front of the machine in order to make a purchase using the smartphone. Which of the following types of commerce does this exemplify?

• A) C2C
• B) B2B
• C) m-commerce
• D) C2B

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Definitions:

Customer Feedback

Information provided by customers regarding their satisfaction or dissatisfaction with a product or service.

Angry Customer

A term for a customer who expresses dissatisfaction with a service or product, often seeking resolution or venting frustration.

Nonpaying Customers

Individuals who utilize services or products without providing payment for them.

Good Business Practice

A set of ethical guidelines and behaviors that are considered beneficial and appropriate in the business world for fostering success and integrity.