To Manage Day-To-Day Interactions with Customers, Including Phone Calls and E-Mails

question 196

Multiple Choice

To manage day-to-day interactions with customers, including phone calls and e-mails, what type of software would a company use?

• A)phone call management software with e-mail extensions
• B)human interface software
• C)customer management software
• D)customer service software

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Definitions:

Stable Demand

A market condition where the desire for a product or service remains constant over a period of time.

Forecast

A prediction or estimate of future events or conditions based on available data or trends.

Supply Chain

The network of all the individuals, organizations, resources, activities, and technology involved in the creation and sale of a product, from the delivery of source materials from the supplier to the manufacturer, and eventually to the end user.

Distortion

Alteration or warping of information, perception, or reality, often leading to misunderstanding or misinterpretation.