After Inviting Clients to Express Their Concerns About the Therapist

question 26

Multiple Choice

After inviting clients to express their concerns about the therapist or therapy, the therapist must: ​

• A)accept the validity of the client's perception.
• B)interpret the theme underlying the concerns.
• C)reassure the client by resolving the anxiety.
• D)disclose his/her own concerns.

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Definitions:

Customer Experience

is the overall perception and feeling a customer has resulting from every interaction with a business's products, services, and brand throughout the customer lifecycle.

Relationship Marketing

A strategy focused on building long-term relationships with customers, prioritizing customer satisfaction, engagement, and loyalty over individual transactions.

Internal Customer Audit

An evaluation process that focuses on examining and improving the services provided within an organization to its employees or departments treated as customers.

Customer Relationship Era

A business approach focusing on building long-term relationships with customers, emphasizing customer loyalty and retention over one-time sales.