Following an Initial Phone Contact, the Chances That a Client

question 12

Multiple Choice

Following an initial phone contact, the chances that a client will not show up for the first appointment are far greater if the therapist: ​

• A)does not solicit a concrete promise from the client to show up.
• B)does not specifically address the client's serious commitment to beginning therapy.
• C)does not convey their suspicion that the client really isn't genuinely committed to starting treatment.
• D)does not acknowledge potential indecision and uncertain commitment through non-defensive dialogue.

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Definitions:

Brand-loyal

Refers to consumers who consistently purchase the same brand over alternatives due to preference, satisfaction, or perceived value.

Price-sensitive

Describes consumers or markets that are highly responsive to changes in prices, where demand significantly fluctuates with price adjustments.

Family Brand

A firm’s own corporate name used to brand its product lines and products.

Perceived Value

The value a consumer believes a product or service has, based not only on its actual utility but also on intangible factors.