Calvin Knew His Small Local Hardware Could Not Compete on Price

question 66

Multiple Choice

Calvin knew his small local hardware could not compete on price with the big-box discounters so he began offering classes for new homeowners and found other ways to provide services the bigger stores don't.Calvin's competitive edge is:

• A)customer focus.
• B)quality performance.
• C)innovation
• D)niche markets.

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Definitions:

Chairperson

The leader or presiding officer of a meeting, committee, board, or other organized group.

"You" Attitude

A communication style that focuses on the audience's needs and perspectives, often used to create a more engaging and persuasive message.

Bias-Free Language

Language that avoids words and phrases that categorize or stigmatize people in ways related to gender, race, ethnicity, age, or disability.

Stigmatizing

The act of treating someone or something as worthy of disgrace or disapproval.