Melissa Would Like to Reduce the Number of Phone Calls

question 7

Multiple Choice

Melissa would like to reduce the number of phone calls she gets from customers who want to place orders.Which model would best work for Melissa?

• A)The information-based model
• B)The content-based model
• C)The transaction-based model
• D)The customer relationsship-based model

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Definitions:

Rational-Ignorance Effect

A phenomenon where individuals decide not to become informed about a matter because the perceived cost of acquiring the information is greater than the expected benefit.

Incentive

A motivation or reward offered to encourage specific actions or behaviors, often used in economics to influence decision-making and improve efficiency.

Political Choices

Decisions made within the political spectrum that reflect the preferences and ideologies of individuals, groups, or governments.

Rational-Ignorance Effect

A phenomenon where individuals decide not to acquire information because the cost of doing so outweighs the expected benefits.