Most Customer Service Problems Are Identified by

question 71

Multiple Choice

Most customer service problems are identified by

• A) personal observation.
• B) outside consultants.
• C) customer complaints.
• D) entries in a suggestion box.

---

Definitions:

Visualizing

The process of forming mental images or concepts to understand or analyze information.

Economic Models

Simplified representations of complex economic processes, used to predict economic variables and understand their interactions.

Reality

The state of things as they actually exist, as opposed to how they may appear or may be thought to be.

Assumptions

Premises or conditions accepted as true without proof, used as the basis for reasoning, discussion, or calculation.