Which Consumer Option for Dealing with Product or Service Dissatisfaction

question 78

Multiple Choice

Which consumer option for dealing with product or service dissatisfaction is the only one that is desirable to a business?

• A)complaint on social media
• B)warn friends about product
• C)take no action
• D)privately seek redress from business

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Definitions:

Marketing Planning

The process of developing strategies for promoting and selling products or services to target audiences.

Contingency Strategy

A plan developed to address potential future events or circumstances that could negatively impact operations or success.

External Strategy

A plan of action that focuses on factors outside an organization to achieve its goals.

Dynamic Strategy

A flexible, adaptive strategy that allows an organization to respond quickly to market changes, competitive actions, and external forces.