John, a Small Business Operations Manager, Is Confronted with a Quality

question 56

Multiple Choice

John, a small business operations manager, is confronted with a quality problem. A typical small business handicap that will hamper his efforts to solve the problem is a lack of

• A) time.
• B) chain of command.
• C) accounting data.
• D) specialized staff assistance.

Identify the appropriate usage of jargon, slang, and cliches in business communication.

Demonstrate knowledge of the role of typography in business document design.

Appreciate the importance of white space in designing readable business documents.

Understand the components and purposes of financial statement analysis.

---

Definitions:

Permanency

The state or quality of lasting or remaining unchanged indefinitely.

Appropriate Closing

A polite and fitting conclusion to a communication, such as a letter or email, often including a thank you or a summary statement.

E-Mail Message

A digital form of communication sent over the Internet, typically consisting of a subject line, body of the message, and optionally, attachments.

E-Mail

A method of exchanging messages between people using electronic devices.