Measuring Quality in a Service Business Is Easier Than Measuring

question 76

True/False

Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.

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Definitions:

Commercial Paper Instruments

Short-term unsecured promissory notes issued by companies to finance their immediate cash needs.

Prime Rate

The interest rate banks charge their largest and best commercial customers.

Compensating Balances

Minimum balance requirements imposed by banks on corporate customers in exchange for banking services or loans.

Trust Receipts

Documents acknowledging the receipt of goods by a trustee while detailing the terms of an agreement for selling or holding the goods.