If a Small Plumbing Company Is Installing a TQM Program

question 30

Multiple Choice

If a small plumbing company is installing a TQM program, management should be aware that

• A) quality must become a very important goal of the entire business.
• B) ISO 9000 will be the controlling criterion.
• C) costs cannot be allowed to limit quality goals.
• D) acceptance sampling may be necessary.

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Definitions:

Spencer's

Likely refers to Herbert Spencer's sociological theories, which applied the principles of evolution to the study of society and emphasized survival of the fittest.

Social Change

The transformation over time of cultural values, norms, institutions, and structures within a society, often driven by collective action, technological innovation, or social policies.

Modernization

The process of adopting the latest technology, organizational practices, or cultural norms, often associated with progress and improvement in society.

Modernization Theory

is a theoretical perspective that links societal development with the adoption of modern technological, political, and economic systems, traditionally viewing such modernization as a positive and linear progression.