CX Is

question 14

Multiple Choice

CX is:

• A) a mobile-first experience.
• B) an audience first experience.
• C) an omnichannel experience.
• D) a single event.
• E) two of these.

---

Definitions:

Fight-or-Flight

An automatic physiological reaction to an event that is perceived as stressful or frightening, preparing the body to fight or flee.

Hormones

Biochemical substances produced by glands that travel in the bloodstream to regulate bodily functions.

Relaxation Response

The physiological changes in the body that occur when a person engages in techniques that trigger a state of relaxation, counteracting stress responses.

Technique

A specific way of carrying out a particular task, often implying a skillful or efficient method.