In Many Companies, Customer Service Is

question 19

Multiple Choice

In many companies, customer service is

• A) not important
• B) a key focus
• C) evaluated using customer surveys
• D) both B and C

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Definitions:

Operating Expenses

Costs associated with running a day-to-day business operation, such as salaries, rent, and utilities.

Mark-up

An extra charge on top of the cost price for items, aimed at covering both overhead expenses and profits, described in terms of a percentage of the initial cost.

Profit or Loss

The financial result of operations, where profit is the excess of revenues over expenses and loss is the deficit.

Annual Sale

A sale event that occurs once a year, often featuring significant discounts on goods and services.