A Common Use of Reading at Work Is to

question 19

Multiple Choice

A common use of reading at work is to

• A) learn about the company
• B) follow instructions on forms
• C) gather information to respond to inquiries
• D) all the above

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Definitions:

Emotional Empathy

The capacity to understand and share the feelings of another person from their perspective.

Emotional Intelligence

The skill to recognize, govern, and communicate personal emotions, while also managing social interactions wisely and with empathy.

Cognitive Dissonance

A psychological phenomenon where an individual experiences mental discomfort from holding two or more contradictory beliefs, values, or ideas simultaneously.

Emotional Dissonance

A conflict or incongruence between felt emotions and the emotions that are expressed or expected to be expressed in a social context.