A Message That Involves a Refusal or Other News That

question 5

Multiple Choice

A message that involves a refusal or other news that the reader will find disappointing is a

• A) positive message
• B) neutral message
• C) negative message
• D) persuasive message

---

Definitions:

Goal

An objective or desired outcome that a person or organization aims to achieve.

Sustain Trust

The continuous process of maintaining the confidence and belief in the reliability, truth, or ability of someone or something.

Appreciate

Recognition and enjoyment of the good qualities of someone or something.

Long-Term Relationships

Enduring connections between individuals or entities that are built over time and characterized by mutual respect and cooperation.