When Participating in a Conference Call, You Should

question 26

Multiple Choice

When participating in a conference call, you should

• A) speak clearly, spell out difficult or unusual names, and repeat numbers
• B) interrupt other speakers when you disagree with them
• C) discourage participation by everyone to shorten the duration of the call
• D) both B and C

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Definitions:

Denial

A psychological defense mechanism where an individual refuses to accept the reality of facts or feelings, to avoid dealing with uncomfortable emotions.

Projection

The psychological process of attributing one's own thoughts, feelings, or motives to another person or object.

Suppression

A form of emotion regulation that involves inhibiting emotion-expressive behavior.

Psychoanalytic Perspective

Is a theory and therapeutic approach developed by Sigmund Freud that emphasizes unconscious psychological processes in shaping feelings, thoughts, and behaviors.