Screening Incoming Calls

question 16

Multiple Choice

Screening incoming calls

• A) is never an appropriate procedure for business calls
• B) can save you and the callers time
• C) is not a procedure used to determine the purpose of  telephone calls
• D) both B and C

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Definitions:

Direct Materials

Raw materials that can be directly traced to the production of a specific good or service in manufacturing or production.

Factory Overhead

Factory overhead refers to the indirect manufacturing costs not directly tied to the production of goods, such as utilities or management salaries.

Machine Hours

The total operating time of a machine, used as a basis for allocating manufacturing overhead.

Conversion Costs

Costs incurred to convert raw materials into finished products, generally including direct labor and manufacturing overhead.