If You Find That You Have Trouble Communicating by Telephone

question 32

Multiple Choice

If you find that you have trouble communicating by telephone because of an accent

• A) enunciate words clearly
• B) speak at a rate slightly slower than usual
• C) avoid long words and complicated phrases
• D) all the above

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Definitions:

Spectator

An observer who watches or attends an event or activity without taking part in it.

Law-Of-Numbers

A principle suggesting that larger numbers of trials or samples lead to more stable and accurate averages and outcomes.

Group Think

A situation in collective decision-making processes where the pressure to agree or fit in causes outcomes that are irrational or lacking in effectiveness.

Cohesiveness

The degree to which members of a group are attracted to each other and motivated to stay in the group, often leading to improved performance and satisfaction.