Which of the Following Is NOT Good Practice When Dealing

question 19

Multiple Choice

Which of the following is NOT good practice when dealing with difficult callers?

• A) Always present a helpful, positive, and since attitude.
• B) Do not display defensive behavior.
• C) Do not try to resolve the matter; give the caller time to calm down.
• D) Remain outwardly calm.

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Definitions:

Body Image

An individual's perception, thoughts, and feelings about their body's appearance, often influenced by societal standards and personal experiences.

Body Mass Index (BMI)

A measure calculated from a person's weight and height to classify underweight, normal weight, overweight, and obesity.

Body-Fat Percentage

A measure of fitness level, indicating what portion of an individual's weight is made up of fat.

Hydrostatic Weighing

A technique used to measure body composition by comparing a person's weight in air to their weight while completely submerged in water.